Back in Email Heaven…

I just got this note from veriz0n (it’s almost 9 p.m.):

Dear Valued Veriz0n Customer,

On Thursday morning, September 12, 2013, Veriz0n experienced a service disruption that affected your email account. You now are able to send and receive email normally and will continue to have access to your calendar and address book.

We are diligently working to recover any of your email folders that cannot be seen at this time. When the issue is fully resolved, email previously sent or received and any personal folders you created prior to this interruption will be available.

If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you may not have noticed any adverse impact outside of the temporary inability earlier today to connect to your servers.

While Veriz0n is working to resolve the issue, you can view updates as new information is available on veriz0n.com/outage.

We sincerely apologize for any inconvenience this disruption has caused.

Sincerely,

Your Veriz0n Team

I spent ALL day agonizing over this mess. They could have written to us earlier in the day to just let us know they were “on the case.” Oh well… things seem to be back to normal now.

Cheers (again),

Bex

It’s in every one of us to be wise;

Find your heart, open up both your eyes.

We can all know every thing without ever knowing why.

It’s in every one of us, by and bye.

~ ~ ~ ~ ~ ~ ~ ~

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5 Responses to Back in Email Heaven…

  1. Daisy says:

    It is so aggravating when things like that happen, and they are completely out of our control. Glad to hear things are better now.

    Like

  2. T.S. says:

    Quite frustrating when technology fails us…

    Like

  3. Bex says:

    Yes, Harriet, I thought of that after I wrote this entry. How could they notify me if I wasn’t receiving any emails?

    But they could have done a web page on their site (which I could access) saying they were having troubles… etc. Oh well. Water under the bridge…

    for now…

    Like

  4. l'empress says:

    They don’t think, y’know. There are as many people, in customer service for high tech companies as anywhere else, who can’t get out of their own little box.

    I called for tech support once because I couldn’t connect. I got a guy who agreed I had a problem, said he would send me a gadget and email me the instructions. I had to point out that I couldn’t open my email until I had fixed the computer.

    It’s quite possible that Verizon emailed you and, of course, you didn’t receive it.

    Like

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